Q: How do I locate my event?

A: On the ExcelPhotoAdventure Home Page, click on the Event Photography button, and then from the Event Photography page, click on the Most Recent Event button. From there scroll down the menu until you find your event and its corresponding date. Click on the event and you will pull up the photos that you're interested in.

Q: Must I have a Paypal account to use your PayPal system for payment on an order?

A: Absolutely not. We've made it easy for you to make payment by using PayPal. To do this you simply have to verify some basic information about yourself and then enter your credit card information into the PayPal screens. PayPal is a secured site used by millions of buyers and sellers worldwide. PayPal will verify your credit card information and then notify us when the transaction has been finalized. You will then get a sumarization e-mail from Paypal detailing your transaction for your records. If you choose, you can setup a free PayPal account for future transactions but this is not required.

Q: How soon after I make payment with PayPal will my order be shipped to me?

A: As soon as we receive your payment, we will begin processing your order. Orders typically ship 2-3 business days after we receive payment. An exception to this time frame will be if you order larger prints. These take us more time to process, but we will notify you of our progress as your order is processed. Your order status in our system will be updated within 24 hours of your successful Paypal transaction. In your confirmation e-mail from us, you will find a link from which you can manage your order. Do not be alarmed if your order is still not marked as paid immediately after you have made your PayPal transaction. We will update your order status as paid when we receive verification from PayPal.

Q: Will I receive my order quicker by using PayPal to make payment?

A: Absolutely! By using Paypal you cut out the time it takes to mail us a check or money order and eliminate all of the bank check processing time. PayPal is the safest, quickest and most secure way to make payment and that is why it is one of the most widely used payment options available today!

Q: Can the pictures that I purchase from your Galleries be cropped or adjusted in any way before they are printed?

A: There are times when you may like to make adjustments to your photos before we print them. These changes could include cropping out unwanted background, adjusting the brightness, or adjusting the color for example. During your checkout process there is an opportunity for you to type in Comments or Instructions to us concerning your order. This is where you can specify any special cropping or adjustments you would like to have. We will do our best to accommodate your request. The digital images on our site were all taken at a very high resolution which allows us the flexibility to crop or adjust them without losing any quality. We also have the ability to zoom in on any image in our Galleries. This allows us to provide you with a much closer image of the subject than what you see on our website. Please feel free to request whatever you would like and we will do our best to meet your needs!

Q: Are there ever any differences between the images that are printed and what I see on the computer screen?

A: With digital photography, yes there is sometimes image cropping that occurs with some larger prints that is unavoidable. Most often you see this in 8 X 10 prints where the subject fills the entire frame. We do our very best with the images in question to make sure that you are 100% satisfied with your finished product. We also do not ship anything that does meet our satisfaction of quality. If for some reason, you are not completely satisfied with any prints ordered from us, please contact us immediately and we will glady accept the pictures back from you and work out the solution that you desire.

Q: What type of paper and ink is used by ExcelPhotoAdventures?

A: We use Epson Premium and Red River Premium Paper for all photos. All printing is done using Epson UltraChrome ink, a brand new generation of pigment ink. UltraChrome Ink retains the advantages of high resistance to water and light, plus the largest color range for pigment inks. EPSON UltraChrome color ink pigments are encapsulated in a resin polymer which gives them their long lasting and water resistant properties. Depending on the paper stock, the ink is rated by Epson to last up to 75 years.

Q: What is your policy on personal information collected?

A: In our checkout process, we only require you enter the minimium amount of personal information necessary for us to validate your payment information, billing address, shipping address and a way to contact you if necessary. We do not sell or distribute your information to any other parties and your order history is stored in a secure database for future reference if needed. All of the original images that we take of athletes are permanently stored on a secure medium and placed into a secure library accessible only to ExcelPhotoAdventure. We take great care to protect your privacy and understand your concerns that we all share in today's world of eBusiness. Please review our Privacy Policy and if you have further questions, and please don't hesitate to contact us.

Q: How are my items shipped and what can I expect to pay for shipping and handling?

A: Photos are sent in stiff photo-mailers via U.S. first class mail. We calculate the shipping charge in the shopping cart, and it is based on print size and print quantity. You should allow 1-2 weeks (maximum) total for processing, printing, shipping and handling and to receive your order. The Ship To address that you enter during the checkout process is where we will mail your order to so please be sure that it is correct.

Q: Does ExcelPhotoAdventure provide a satisfaction guarantee of quality?

A: Yes, we guarantee that you will be satisfied with the quality of your order with us. If you have a quality issue with the printing of your photos or they are somehow damaged in shipping, please contact us immediately and we will be more than happy to reprint your images for you and send them to you free of charge. We do ask that you return to the photographs in question to us so that we may verify the problem. This will allow us to make certain that the issue will not happen again on any future orders. Our goal is always to provide a quality product to you the customer!

Q: How soon after my event takes place can I expect to see the photographs available on ExcelPhotoAdventures?

A: Our goal is to make certain that all images from an event are posted on our website within 24 hours of the event. You will easily be able to locate your event by clicking on the “Most Recent Events” button on the Events Photography main page. Then, by clicking on your event in the events menu, you will find a thumbnail display page from which you can browse all thumbnails for your event and click on any thumbnail for a larger image and purchase options.

Q: How long after my event will the photographs available for purchase on ExcelPhotoAdventure?

A: All images will be available for your review and purchase on our site for up to 4 weeks after the event. If you would like to browse or purchase images that have been removed from our website after 4 weeks, please contact us and we will be more than happy to re-post the event for a period of time so that you can review the photography.